SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product👌👌👌👌👌👌👌👌👌👌👌
Beautiful as in the photo
Excellent purchase and quality and the size is correct and the saw super fast it takes 9 days to reach Mexico I recommend the seller
the shoes were exactly as pictured. great fit. love the dark green color. perfect for everyday use! :)
Very beautiful as on the photo
Fits perfect
As the images the color is very beautiful and you do not see glasses, apart from the fact that they feel very soft and comfortable in fact they even bend
Very cute is worth it
Size Large but too beautiful
Very beautiful zaparo, a vivid and beautiful color. I loved them, they are soft for the foot of the children and the size is consistent
They are super parents and they are 2 and I will continue because they do not do anything ugly and that why my baby is crawling
Very well very well very well very well very well very well very well very well very well very well very well very well very well very well
Perfect put indelicate marker behind to hide the NKTE
My son love it
Good fit will order again colour is perfect good & comfortable for kids
Very pretty and great quality, fits perfectly and my son loves them
They are nice and firm, the logo says nkne hahaha but they are very nice I liked them
Very beautiful, they arrived in good time
They are very beautiful and of good quality😍
Very good price quality ratio. Just had to put anything like brand. The NIKE NKTE, sees itself serious. But I find it a successful imitation in terms of quality of the product.
They are beautiful, the color is beautiful and the truth is that they give the super mega hit. The word NIKE is not written obvious, it is written NKIE for the matter of brand and demand hahahahajaca but they are excellent the truth, I want to ask you all the others😍
Excellent, matches the insole size. Soft, comfortable.
Although they are very beautiful and look very good quality, I asked for them again because the size is small, I blurt out that these if they fit him.
It is as the images, the finished shoe is very good, the shoelaces are elastic. I have already ordered in other colors.
They are cute, they are very finished, and for the precionlo it is worth a lot. Does not say it but the lace is elastic.