SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect Bag
Arrived quickly, great quality
just like picture
Came right and super fast
Adapts to the description. Wide. Good price quality ratio.
It is a very good quality backpack and, in addition, it has arrived well ahead of schedule. Highly recommended!
Very nice quality of the bag and the zips.
Very spacious backpack, with lots of storage for diapers, bottles and etc… arrived fast and in perfect condition. I recommend!!
I loved it, the quality and size is perfect
We like it a lot. Offers a lot of space for baby accessories.
Very nice!
Very comfortable and quality. Well organized all compartments. The closures look good too.
Comfortable, detail of isothermal pockets so that the bottles preserve the temperature and multiple interior pockets. A good option
The bag seen very good quality, I’m happy with this product. Thanks.
It is really comfortable and the perfect size to put the necessary things to travel there is also the USB cable for the Power Bank And where to insert it fantastic!!! I recommend a lot of quality, excellent price
Excellent product.👍🏼
Backpack came according to expected. Has a high quality. Seems to have a good durability, it is well sewn.
is very nice and good,i love it
I loved
Loved loved and loved. What comes in the photo is what they sent.
The bag is cool, I took it for a gift. Quality stitched, comfortable, there is enough space inside, Oxford material, there is also a cable adapter. Everything is super. The delivery is super fast. I thank the seller for the quality product and prosperity to him.
From the radar just like in light. It's really fast and very big
Ideal, it fits everything in the backpack, diapers, formula milk, bottles, handkerchiefs, breast pumps, food, the only thing that does not convince me is that it is elongated instead of wide, it hits my legs in the cart but it's not the fault of the backpack.
The truth is I think that there is nothing more exciting as a mother than asking for things for your baby and that they arrive well and are of good quality, I am very happy with my purchase, very good pockets, quite wide and large. The only thing I have to say that it would improve would be the handles of the car look a little soft but the rest is very good purchase
Very good quality I suit satisfied with the delivery thank you