SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My baby is 1 year old I ordered size 90 and it was good but if they want it to last longer one size more
Cute and good quality
Very good quality
Excellent material me charm
Very cute as the picture
Very nice
I love it, the exact size arrived, super soft fabric, beautiful color, the delivery was super fast, arrived in 10 exact days, super beautiful🥰
Totally beautiful, I love!!🤗
Quality nice
It's very nice😍, The fabric is not so thick but it does warm,
It is very nice the set of good quality just that you have to order one size more.
Quality is good the very beautiful clothes only TAM already Q I found small by which if you ask maybe it is the form
It arrived in perfect condition, it is thin as for autumn season, if it is big and the Micky print looks very nice
Quality/price
Very good fabric and quality not to be original is great but I feel that the size is not so correct it is more of a small last but if it fits my bb
I recommend them are thin but well elastic the non-transparent fabric ideal for daily use identical drawing is printed
Perfect! Impeccable quality, perfect print. Super recommend, you can buy
Very cute same as the picture, a little thin but beautiful, fast shipping
The same as in the image! Very beautiful and the fabric is light, well for half season and for the nursery where they move the most.
The clothes arrived in very good condition
Very beautiful and comfortable and fresh and good material, nothing to say is very happy with the choice, so I recommend it
All good thank you mui bonito
I love it I love the quality because it is not filled with lint
I loved it looks very nice the fabric is of good quality, I recommend the size corresponds🥰
Same as the image is soft and light