SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very Beautiful true to the size
I thought it was two pieces of clothing but it's just one so be aware of that when you buy this otherwise it looks like the pictures
Beautiful ameiii very good material
The delivery was very fast, the size is correct and the material is very good, I love it, super good
very cute. very thick and warm. only a one piece and straps are only in the front but still a great item. good quality
Excellent product, very beautiful, with the right size and very soft material, I super charm and very fast delivery
I am really satisfied with the wonderful thing
Super nice and good quality coffee fabric is thick perfect for cold weather
Very nice but smaller of the established size, for a 4 year old girl looks 3 years old, but outside of that the fabric and making is beautiful
This dress is beautiful fabric 10/10 my daughter looked hermise and she really liked her dress
Good and fast delivery
I like it, as the image is, the fabric feels good, it is something warm just for the season. .. I recommend it
Beautiful, like photo, quality and design. Equal to the ones in the photo. Are simply divine
To fix a clip, press and hold it. After one hour, all unfixed clips will be deleted.
Very beautiful dress, large for size
Is cute. It looks great for my granddaughter.
Very nice
Super nice💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫
Very beautiful, great quality, was gift I ordered the ideal size and got small
Nice 👍
Very nice and good quality.
Garna, fabric skirt vilvit, and golf is the middle with synthetic knit. In the cold not pidyde. Cob-middle of the sky. Rozmir in rozmir. Delivery shvidka
Very nice same as the description arrived very fast
Very nice design, same as the picture, wide
The floral fabric is soft and beautiful. packing should be improved. satisfied with the product highly recommended