SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normal but very small
Very quality and pleasant to the touch
Soft, good color but not so wide. I hope that with the washes it does not become more smaller.
I ordered the big size of the blanket for a new baby, the blanket from a biopsy level! Pleasant and calm even after washing and hanging out, the baby loves her very much and fall asleep with her! Suitable for warm days that is very thin, and lying it is possible to fold and be thick. Very pleased!
It's pretty Muslin's Klivalce. In US to bring diapers of the road with muslin, I recommend that.
Duge Classπ
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Shvidko came by the order, the material for the dotik of The Age. All the Yak came in the photo, at the first glance all at the same
Just super! Jakiste chudova, garnenki vedmedics! Shvidka delivery, Duge Dukiyu! Seller recommend!!
I am Garna for this cat, everything is in the inventory, I am infected (
looks amazing ππ€© Baby liked. The pushchair is nice going walking. Very light and elegant. thanks super
Excellent quality
Very nice material, arrived in time and shape for the destination city. Excellent quality in fabric
Perfect, loved I recommend
Light, pleasant to the touch plaid. I thought there would be more layers of muslin, but it turned out to be thinner, but the product is still good and quality. Size and color converges with the description. Did not communicate with the seller. Delivery 13 days.
Fast delivery. Good quality. The photo is much brighter than in life. But beautiful.
Superb quality
Super super soft and incredibly clean. Just like the pic
The towel is great. Super design. Good quality. Large size. Is sensational. The children have already fallen in love with him, too, because he is soft. Perfect for me. I buy Nextπ
Duge Garny Plaid. A trick for a dot. On the lit that heat-that's it. Fitting such a baby to the very plice-pidyde yak for a lad, and for a divchinka.
It was a mile covered, for small children on the same, they can be in the stroller, fabric double garnoi iacoti, I recommend
Very nice and cool, as in the description I lovedπ
The chickadeer denied its own Duja shvidko. I am satisfied with this. Took it for the coins. The seller recommended the product
Chudovy pledik, more in the school. Before the pit, she took for loans plus coins, viishov for money.
Perfect! So cute!