SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is just fine! Shvidka shipping! Super tsyna! The product is a photo! You can use it))) Garno to splay
Budinochki iz faneri I garni) the nakiness of The fainted and on the rizvvyan svyata btsde super. I recommend it. Such a pillow was packed😎😎😎😎😎😎🥸😎🥸
All Super! Did it take for the recommendation from the telegrams of the channel? (@ shopruihalo ) 8500 pidpisnikiv, there are all zibrani, coupons, goods and znizki up to the 99% and the Ministry‼️ Bagato goods for 1 hryvnia!
Pretty, shvidka the length of time, they did not take it even more
👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Rizvvyana Girlyanda came to be fully packed and shagged by the zovnishnykh. Samy budinochka rosemir 3*4.5 cm
Very beautiful, wooden, whole came!!!! Works with battery ++ 2 pcs, do not go
The atmospheric and the class of the Girland, for the new people they are sacred, they are similar. Juge calm and garnenki, wear two finger batteries, sniffed shvidko.
The Garland is of good quality, the houses are neat, I use them as decor, I like the autumn.
Budinochki, even more class, I'm crazy thinking, if you won't, it's not scary to get a little little, it's not scary. Delivery to Ukraine is close to 20 days.
Very beautiful houses, arrived quickly, well packed
Came in time well packed and therefore whole. Great beautiful addition to Christmas. Recommend
Shvidko came to the world, at the same time with some extra money for 15 days! Everything is good, everything is super enough. Battery Operated (not included)
Oh, what a cool Garland. I advise. Everything came whole, and working
Packing for good. Budinochki nice. Thought to be very much, ale and so good. I will glue it, it is not critical.
Everything came by the hour, well packed, I didn't cheat. Seller recommend❤️
I am another time. Master for Mami. I am in the capture of the city of Belarus. Duge the daughter! There was a humming time for 2 years before Ukraine. In one Z budinochkiv, yak and in pershiy girlyandi, vidpv dah, ale Tse it is easy to glue PVA Chi garyachy, that is not a problem.
Super cute little wooden buddy. They did) they did not bandage them, they needed to add batteries, but they did not blow in the sets.
Guzhe Garna girlyanda, budinochka ruskhi, 10 pieces, yaskrava. In the same decor-a beautiful variant
Duzhn garni, vikoristovati Mozha AK decor, so on yalink) batteries in the sets do not blow.
The Garland looks beautiful, matches the description. The delivery is fast. Well packed. On batteries. Haven't checked it yet. I'll add later.
Juge garni girlyandi, budinochka ruschei, glue is visible, ale is not critical for money Tse. She was tawning for a gift, ale the nastchki got there, I would like to go ssby. Super Shwidka delivery. To be like, if you want to use batteries.
All Super! She jawed with coins, it went for 40 UAH. Delivery at the Dnipro Shwidka. Everything is packed. All pratsyu
Shines beautifully. Perfect. I like it. I ordered a few pieces. I'm sure I'll order more. My house will shine for the holidays.
Duzhe Mila girlyanda, atmospheric, children like it, pratsyu vid batteries (do not blow in the sets), I took it with coins of the Duzhe Vigidzhno, Raju