SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good material and came quickly. 150 measurement for a child chest 80 cm and hips 86 cm
Bello
It is very beautiful and complete, I bought the set with all the pieces. The glasses are big for my son, he falls off and the size of the clothes a little small. I bought the 100 for 26 months, a little bit long. The change for another size. Arrived on time and well packed. Is a material like plush. The shirt has a fairly open neck. As if to put something under the cold. The gorron gives the size well. Ears are not comfortable for a two-year-old child. I would buy the whole set if the glasses were smaller or had a rubber or something, but they are very nice even if the child falls off.
Very cute dress, only flaw the wings are a bit delicate
Well dressed so pretty.
Very nice. Buy one more size than the one that corresponded and it was a success.
Perfect i very nice
Very beautiful same as the image liked my daughter comes to the beautiful size design I recommend it is beautiful
Very good loved beautiful
Everything went well
The dress corresponds to the photos. The only thing that 5-6 years is short for a height of 122 cm.
Super happy I arrived very fast, before the estimated time, very beautiful and as in the photo.
Very nice and comfortable. Correct size
Just like the description. Very happy in quality price
Well, it really arrived. I was comfortable but they did not send me the gloves that were there and the trench. If the wings arrive there and one that has a small broken thanks to God that it is small and almost the other is not seen, it arrived very quickly with 3 days before delivery thank you
All perfect
Super outfit. Gloves only too big. Daughter pleased
Excellent Product
Very nice
Preciosoooooo, good quality, fits well to the body, just as I expected, I loved it!!!!!!!!!!!!!
Very nice and well done item, I recommend an extra size
I really liked it is dressed. The wings are as the publication .. The only thing that I did not like was the headband, the ears are stuck and they are not symmetrical. But even so it seems to me that it is a good price since the dress if it is very beautiful is only to replace the headband and it is ready,
This very cool the truth looks great and for the price very nice for girl 5 years old size 5-6 Cool
My daughter delighted with the costume.
Very cool good size exCta pRa mi hij 4 years old