SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super😊😊😊
I lived civil there was costco me va njjjjjjjjj kitchen with that purpose a van van van van there was a van han and no no no no
It's cute. I'll take it off when it's awkward for a child to wear a hat. I will.
Excellent quality head cushion and fantastic service! The seller was very communicative and made the buying process smooth. The helmet arrived quickly and fits perfectly. It’s comfortable, and provides great protection. Definitely a reliable choice . Highly recommend!
Très bien
Protege muy bien
nickel
All is good, the smell is different
The baby fell well and I bought it. I hope you don't hurt your head. The price is cheap, but I hope it is safe. The design is pretty. Rabbit is cute.
It's so cute. I bought it so cheaply recommended!!!!! I like it completely and recommend the best Double ear lobe🤭 I don't like Ali, but I like it. Korean people
Oh and I bought it so cute and cheap compared to the domestic selling price The quality seems to be decent and I am satisfied.
Super cute. Good quality.
Cute, cheap, thick and sturdy
Size perfectly!
I wanted to buy it, but I kept thinking about it every baby. But the quality is equally good!! The delivery was also faster than I thought, so it was good!
It's cute, it hurts that my son didn't like it. <// 3
Very cute
Good quality
Very good product fulfills its purpose
Same as the publication I do not have photos because I already gave it very comfortable, very practical for babies. It is beautiful padded. I recommend it to the 100%
My baby loves him, it helps a lot to take care of him from falls now that he starts walking.
It's nice, but I put it on for about five minutes, and it's a lot of sweat.
It's a gift I never opened.
Is perfect👌🏼And super cute
Very good product