SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's so cute! A little larger than I expected, but my child has relatively small legs so probably this is related. Waiting for the winter :)
Quality grade socks, size is also normal
Good quality and price. Reasonable shipping time. Max size fits just right. 120 kg. 1.88m. Love it. Will buy again next year.
Excellent cotton!!
Beautiful socks, without insulation, do not stretch, do not stretch, for an hour now there are small katishki ale all one for that time super!
Great right
Good quality baby socks for a year and six months fit perfectly. thanks to the seller. will buy again.
Beautiful but I don't know if they missed a sock or they sent me one of more haha but they are fine and they are of good quality
Good quality fabric size fits very well I recommend the seller
Very beautiful and comfortable socks🥰Fit perfectly on the leg🤩The elastic does not press. All Super!!
Anchor socks, garny Nabir for 5 pairs. Packed in a sip bag. I don't put up socks for the child, I'm sorry for that part.
Very satisfied with these socks. They are very pretty and don't press the baby's ankle. Are great.
Garni socks, vidpovidayu rosmiru, delivery of the Boul by the shvidkoy in 21 days. I recommend this product to the seller.
Class socks, the quality is beautiful! No defects, do not wash the thread. Odorless. Rozmir spivpadam with a description. Recommend!
Good socks. Such as the photo. The quality is normal, I took my son 5 years old too small, please be prepared
Socks on the Rik, good-quality, I like it, I recommend, the delivery of 2 tizhna, with the seller did not sound
Good. Shvidka shipping
Very good
Garnoi skinned. The deputy came for 2 tizhni. All yak in the inventory. I recommend it. I will definitely be more intelligent.
I arrive and it is as published, excellent quality.
Garna yakiste. Shvidko came
Garnoi skinned. For UAH 85 coins can definitely be brothers. Fabric for a dot-tik, stretch
They look excellent quality for baby. Very fun designs too and are an excellent purchase option. I widely recommend them as an excellent option
Very good socks, but the newborn size is large, they will come in handy as the baby grows up a little.
Nice socks are really good and soft socks came just like in a good service description came very quickly and corresponds to what a degree recommends buying there.