SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
wonderful. Everything we wanted...
Have already taken such a model, only smaller size. The child loves them very much, light, still glow. Thanks seller. recommend
My son really liked the shoes, look really comfortable, solya is not difficult at all
I bought it for my 4-year-old nephew and loved it. Arrived a day ahead of schedule.
I was worried that the shoes would be heavy or uncomfortable, but it was really lighter than I thought and the LED lights come out well. Put your hands instead of the soles and give them weight. There's nothing uncomfortable about folding your shoes. Even if you take a picture, it's not a cheap sound that you'll tear off if you use it a few times. I think it's really good.
Very cute and good quality my son's charm
As the picture shows, it comes very nice, excellent packaging and a very good price
Excellent model identical to the image, they are somewhat simple but for the price it is worth completely.
I recently purchased from this seller, and I couldn’t be happier with my online shopping experience.
Baby AMI loved them.. I only asked for them 16.8 CM... and if they come very wide, they were huge but he loved that since they arrived he put them on and he did not want them o quitar..ca good, excellent color.
Well packaged and fast delivery, the size is OK, quality is also good, my granddaughter will love her
😊 nice!
Are perfect!!! I love it, they are super soft and the truth are perfect for children's feet
The product is good with a resistant genre and a significant design for children. My brother loved it he was amazed at the recommended Spider Man design.
According to what is shown in the photographs, good material on the sole and the rest of the shoe, my son loved
Product as shown in the picture, worth for the money recommend the seller. Definitely buy more from them
I really recommend these shoes are cute comfortable and good quality
They are too big but for the next year in the spring they will be OK o a candle
I loved them and they are very comfortable
The shoe size marked at the time of purchase is misleading. The size of 27 shoes is marked 16.8cm, and the size of 27 shoes received is nearly 20cm.
I have loved it very much thank you very much I have loved thank you very much thank you very much
Correspond a la description
They are very beautiful but please put size or measure with a ribbon who they have acquired in Mexico is a battle it is my second time I return the tennis shoes because they send me sizes bigger and bigger when I ask for girls
The product is a product I will describe, the children were honored, ale zaveliki, Rosmir wrote inappropriately. I will order the menshi. the goods of the parish of the House
Look exactly like the pictures. Unfortunately, a "light is not functional-but the shoes will still be kept-totally OK for € 12.