SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All tsyle, good. I mean, the regime of Shvidkosti, I will finish the sweat, I will finish it. I spent two days-2 times that 4 terms. It is more necessary to blow in with nozzles and shiddice, and so-super! Recommendation
as described. but bad packaging. it arrived with a squashed box and cracked item. could not use it as a gift. seller refunded.
It is totally just that the delivery the box is crushed to have more. Be careful with things
Everything is good and works, only with the flashlight they are crazy-it shines not on the nails, but on the back of the nozzle that covers it)) well, and in general does not really save-even with it for a child 2 months trim nails is unrealistic)))
As is the photo comes with all your accessories, very fast delivery
Fast delivery and quality
Comes complete as is the picture, strong material
I bought a short nail for my garden children and the device works excellent
I found it very practical to use with my baby only that it needs batteries if I highly recommend it
Just the box that was crumpled arrived, but everything came right, I tested it with the batteries, it worked normally. Let's see how it will be on a daily basis when the baby arrives.
Garno packed. All tsyle. Battery-free kit
The Ballage arrived damaged but the product has problems I put batteries occupy double battery aa
works well.
Looks very good quality, battered box but the product intact
A nice product, doing the work in terms of the fake of the nails, meanwhile I used only one chef out of those who came, what since the box came slightly broken, not terrible but less nice
Excellent I still don't taste it but it looks good quality
Very complete and in good condition, it works
It's super cool I love it a lot
Really good.
The fact of being calm that we will not hurt his nails and he has very good different files and the speed helps us to go little by little without hurting the little one and look at what files you do better without causing any harm
Product received and compliant
super useful, recommend it!!
Looks great. I'm gonna shave it. Arrived fast. Thanks.
bad packaging. should consider a better way to ship the product so the item won't be all over the bag and outside the box
Arrived later than the date indicated but works ok