SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This good fresh and quality is good for the price, but I didn't like the Mickey so yellow and yellow eyes
Nice tidy.
Beautiful, I loved it sure it will look beautiful in my grandson
It is very cute, I like the material, the size is correct I certainly recommend it.
Good shirt, but the fabric of the shorts could be better.
very nice looks good on him
They are excellent just as I loved the image they were perfect for the reco child. Bended thin fabric but good quality
It came to Me quickly. A good purchase
Beautiful outfit. To test the fabric during washing. Recommended seller and superfast shipping.
This items is as it appears in the image, everything 100% both in color and quality I recommend it a lot, I hope you can give me a like🫶🏻
Excellent product that if it meets your expectations, the material good and precisely the measure that specifies in the description of the product. It's certainly good
Súper bien
absolutely frickin adorable
Diacuyu! Garna yakiste! Shvidko came, for 2 tizhna. I took 2 rozmiri with a large Bulo for potim. Recommend!
Very beautiful cute fabric I recommend it and it suits you very well
me gustooo
Oh my goodness oh how cute. I got it for my grandson. Great size.
Beautiful! Practice, without a doubt I would ask for it again. Good size, beautiful colors and beautiful drawing.
It is a fresh fabric is not hot is beautiful the set thousand and 1 thank you.
it's nice, thin material but nice.
I loved my baby as soon as he saw it he loved it I will certainly buy again with the same supplier
It has arrived ahead of time, it is very beautiful as in the picture, the same colors and the perfect size, the quality is low but it is fine for its price, I am happy with the purchase, thank you very much.
Shirt and pants are made from a thin material. They look really nice and cool for the summer time. Lightweight clothes for the baby’s
Very nice, as is to the image... My son is size 2 and it was perfect
I love it, super comfortable