SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of montrella (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://montrella.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok
Could be better, but it fulfills its function. Image quality fell far short of expectation. We will not be able to want a fat chicken for little money... but overall I am satisfied.
The product is as seen in the photo comes with your manual in English and Chinese arrived within the indicated date and at a good price
Excellent Product
I arrived in good weather⭐️ According to seller's description⭐️ I still do not download the application, when I check operation I will upload the complement of my valuation. Everything very well so far... I don't arrive mistreated and it looks correct.
The product is very good and meets the expectations
Very serious seller Very fast delivery
👍🙂👍
Everything well good image all good Image
Arrived on time. In a slightly rumpled form. Thanks to the seller. In the case has not yet been tried. Later the recall will be completed.
Cool little guy pics up sound very well
Bigger than expected
absolutely love this .. it was almost a week early and did exactly what I needed matched description speedy delivery 💕
The box arrived somewhat treated but it did not affect the product, good material to try to see how it is, it arrived in Mexico in 7 days everything arrived I recommend buying at the 100, they are improving. Deliveries to Mexico and products well made and refund is fast
Order received on time, camera fits and it is made of good materials.
I still don't install it but everything has arrived fine
Good product, already working perfect, only very short power cord, otherwise all good
cute size, I have not got it connected to my phone yet so will update
Pretty good. .. Good size... I still need to find them a place to connect them since they have no internal battery. .. But very well👍
The camera is good, everything is good. Included Tilki day, Poki scho. AK pratsyu I don't know more.
Precious quality ratio is excellent
works really well
Ok, everything is correct, except the care of the package
Yepp"🤗 Is there .... Let's see how it gets .. So far everything is fine .." Thank you
The quality price ratio is good, no problem for connectivity and very easy.